Privacy Policy – GoFeast

GoFeast is the brand name of GoFeast Pvt Ltd. At GoFeast, we value your privacy and want you to understand how we collect, use, and disclose your Personal Information.

This Privacy Policy outlines our practices regarding data privacy. It also explains the types of Personal Information we collect through our websites, including:

  • gofeast.pk
  • order.gofeast.io
  • Related mobile websites and mobile applications
  • Any other sites and applications that reference this Privacy Policy (collectively referred to as the “Sites”)

Unless specifically noted otherwise, this Privacy Policy does not apply to third-party websites or mobile apps that are not listed above.

As used in this Privacy Policy, “GoFeast,” “we,” “us,” and “our” refer to GoFeast Pvt Ltd. and its subsidiaries and affiliates.

Your Agreement to This Policy

By accessing and/or using our Sites, you agree to the terms and conditions set forth in this Privacy Policy and our Terms of Use.

If you do not agree to all terms and conditions of this Privacy Policy, please do not use our Sites.

What Types of Information Do We and Our Third-Party Service Providers Collect?

When Do We Collect Your Information?

We, along with our third-party service providers, collect information in various situations, including but not limited to:

  • When you register for our services
  • When you sign up for our mailing list
  • When you enter contests or sweepstakes
  • When you communicate with us
  • When you interact with the Sites by placing an order, posting a review, or interacting with Partner Stores
  • When you make a payment for services
  • When you log in using third-party services such as Facebook or Google
  • When you grant the Sites permission to access device features like your address book or camera

What Kind of Information Do We Collect?

We collect Personal Information that can be used to uniquely identify you, including but not limited to:

  • Full name
  • Postal address
  • Telephone number
  • Email address
  • Any other similar data

Information We Collect

Personal and Sensitive Information

Personal Information includes certain sensitive information related to your finances, or for business accounts, your employer’s finances. This includes:

  • Credit card numbers
  • Other payment account numbers
  • 3–4 digit validation codes for your credit card

Non-Personal Information

We may also collect non-personal information such as details about your usage of our Sites. If linked to your Personal Information, we treat it as Personal Information.

Information from Third Parties

We may receive your information from:

  • Other users of our Sites
  • Delivery Partners (“drivers”)
  • Business Partners (“Stores”)

Information Collected Automatically

We and our third-party service providers may automatically collect data when you visit our Sites, read our emails, or interact with our services. This helps us improve your experience and service quality.

Device and Technical Data

  • IP address
  • Browser type
  • Internet service provider
  • Device type, model, and manufacturer
  • Operating system
  • Date and time stamp
  • Unique identifiers (e.g., device ID, Ad ID)

Analytics

We may use third-party analytics tools like Google Analytics to understand user trends.

Learn more: Google Privacy Policy

Cookies and Email Settings

Cookie Preferences

Most browsers allow you to manage cookies by receiving alerts, disabling existing cookies, or rejecting all cookies. Disabling cookies may affect site functionality.

Email Image Settings

You can configure your email to block automatic image downloads, which may contain tracking technologies.

Location Information

With your consent, we may collect location data via GPS to improve delivery efficiency and user experience.

How We Use Your Information

  • Account Management & Fulfillment: Registration, verification, order fulfillment, and payments
  • Communication: Important updates and service notifications
  • Marketing & Promotions: Sending promotional messages and offers
  • Business Operations: Analytics, fraud detection, and service improvement

How We Share Your Information

  • With Affiliates and Service Providers: For hosting, IT, marketing, or payment services
  • With Legal Authorities: To comply with valid legal requests
  • With Restaurants and Stores: To fulfill your orders
  • For Business Transactions: In mergers, sales, or reorganizations
  • Aggregated or De-Identified Data: Shared without identifying you personally

Third-Party Tracking & Online Advertising

We participate in interest-based advertising using cookies, device IDs, and account identifiers to display relevant ads.

You can manage your preferences via:

Profiles and Interactive Areas

Public features such as reviews or chats may display your information publicly. Please share cautiously.

Third-Party Sites

This policy does not apply to external sites linked through our platform. Review their privacy policies before using them.

Security

We use reasonable measures to protect your data. However, no method is 100% secure. If you suspect a breach, contact us immediately.

Unsubscribe

To stop receiving marketing emails, click “unsubscribe” in any email footer. For SMS, reply “STOP.”

Control Over Your Personal Information

You may review or update your Personal Information through your account settings. Some data may not be editable due to legal or operational reasons.

Data Retention

We retain Personal Information as long as necessary to fulfill this policy’s purposes and comply with legal obligations.

Children’s Privacy

Our Sites are not intended for children under 13. If you believe a child has provided data, email us at [email protected].

Disclaimer

Your use of the Sites is at your own risk. By using them, you consent to the transfer of your data to countries with different privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. The latest version will always be available on our website. Continued use of the Sites indicates acceptance of updates.

Contacting Us

If you have questions about this Privacy Policy, contact us:

  • Email: [email protected]
  • Address:
    GoFeast Pvt Ltd.
    Suite 209 A, Commercial Sector C,
    Bahria Town, Lahore

Important: Email communication may not be secure. Do not send sensitive information like credit card details via email.