Step by Step Guide

Effective: January 1, 2024

At GoFeast, your privacy matters. This Privacy Policy explains how we collect, use, and disclose your personal information. It applies to all our platforms, including:

  • GoFeast.io
  • orders.GoFeast.io
  • Related mobile websites and applications
  • Any future sites or apps referencing this Privacy Policy (collectively referred to as the “Sites”)
⚠️ Note: This Privacy Policy does not apply to third-party websites or apps outside the Sites.

When we say “GoFeast,” “we,” “us,” or “our,” we mean IT S GoFeast Pvt Ltd. and its subsidiaries and affiliates.

By using our Sites, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use our Sites.

1. Information We Collect

We and our trusted third-party service providers collect information in different circumstances, such as when you:

  • Register for our services, sign up for newsletters, or enter contests/sweepstakes.
  • Place an order, post reviews, or interact with stores/restaurants through our Sites.
  • Make payments for services.
  • Log in via a social network (e.g., Facebook or Google), which may share personal details with us (e.g., name, email, contacts).
  • Allow access to your device features (e.g., contacts or photo gallery) to invite friends or upload photos.

Types of Information Collected

Personal Information (PI):

  • Name, postal address, phone number, email address.
  • Financial details such as credit card numbers and validation codes.
  • Business-related financial details (for employer accounts).

Non-Personal Information (NPI):

  • Usage data linked with PI (e.g., order history, preferences).
  • Information from third-party sources such as other users, delivery partners (“drivers”), and business partners (“stores”).

Automatically Collected Information:

  • Device and software details: IP address, browser type, ISP, device model, OS, date/time, device ID, Ad ID.
  • Site interaction data: pages visited, links clicked, referrer site, time spent, actions taken.
  • Analytics via tools like Google Analytics (see Google’s Privacy Policy).
  • Location data (with consent), via GPS or inferred from IP address.
💡 Tip: You can manage cookies via browser settings. Disabling cookies may impact site functionality.

2. How We Use Your Information

We and our third-party partners use Personal Information for purposes such as:

  • Account & Registration: Verify and process your registration.
  • Orders & Payments: Process orders, payments, and delivery.
  • Personalization: Customize content (e.g., restaurants available in your area).
  • Communication: Send important updates, terms changes, or policy updates (mandatory communications).
  • Marketing: Notify you about products, offers, promotions, contests, and sweepstakes.
  • Referrals: Enable “refer-a-friend” features (with your friend’s consent).
  • Research & Analytics: Analyze usage, trends, and customer behavior.
  • Business Operations: Fraud prevention, audits, new features development, campaign effectiveness.
  • Legal Compliance: Enforce Terms of Use and comply with applicable laws.

We may also use aggregated or anonymized data for analytics that does not identify you individually.

3. Sharing Your Personal Information

  • Affiliates – for similar purposes described here.
  • Service Providers – payment processors, IT providers, customer service, targeted advertising, and infrastructure providers.
  • Law & Authorities – in cases of fraud, disputes, legal obligations, or regulatory requests.
  • Restaurants/Stores & Brands – to fulfill your order or send marketing (as per their privacy policies).
  • Promotions Partners – in sweepstakes/contests (check promotion-specific rules).
  • Business Transfers – in case of mergers, acquisitions, or reorganization.
  • Security & Safety – to prevent fraud, protect rights, and enforce terms.

We may also share aggregated/de-identified data for business purposes.

4. Online Advertising & Tracking

GoFeast uses interest-based advertising with third-party ad networks and partners. These may collect browsing data over time using cookies, Ad IDs, or similar tools.

  • Ads may appear on our Sites, other websites, apps, and devices.
  • Data may be shared across platforms for personalized ads.
  • We may use Google Analytics & Remarketing (Display Ads, Demographics, Interests).

How to Control Advertising Preferences:

  • Visit NAI Choices or DAA Choices.
  • Adjust mobile device settings (“Limit Ad Tracking” on iOS / “Opt out of Ads” on Android).
  • Manage browser cookies (note: opting out may reduce functionality).
  • Control Google Ads at Google Ads Settings.

5. Profiles & Interactive Areas

Our Sites may allow posting reviews, ratings, photos, or chat messages.

⚠️ Reminder: Information shared publicly may be accessible to other users and the general public. We are not responsible for how third parties may use information you disclose in these areas.

6. Third-Party Sites

  • This Privacy Policy does not apply to external websites or apps.
  • Linked sites have their own privacy policies and practices.
  • Using external links is at your own risk. We recommend reviewing third-party policies before providing any information.

7. Security

We and our third-party service providers use reasonable organizational, technical, and administrative measures to protect your Personal Information. However, no system is 100% secure.

👉 If you believe your account has been compromised, please notify us using the contact details below.

8. Unsubscribe

  • Click the “unsubscribe” link at the bottom of any promotional email.
  • To stop receiving order-related SMS/MMS messages, reply “STOP” to the number sending the message.

9. Control Over Your Personal Information

You may review, update, or correct certain details of your Personal Information via your account settings.

⚠️ We and our third-party service providers are not responsible for updating or removing information from databases already shared with third parties.

10. Data Retention

We retain Personal Information as long as necessary to fulfill the purposes outlined, unless otherwise required by law.

  • Retain aggregated or anonymized data previously collected.
  • Aggregate or anonymize your Personal Information for continued business use.

11. Children’s Privacy

The Sites are not directed to children under 13 years of age. If you believe we may have collected such information, contact us at [email protected].

12. Disclaimer

By using the Sites, you do so at your own risk. We may limit access by person, region, or jurisdiction.

By submitting Personal Information, you consent to the transfer of your data to other countries that may have different data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated prior to becoming effective.

The most current version will always be available on our Sites. Continued use signifies agreement to the updated policy.

15. Contacting Us

Email: [email protected]

Address: GoFeast, Suite 209 A, Commercial Sector C, Bahria Town, Lahore

⚠️ Important: Email communications are not always secure. Please do not include credit card or sensitive data.

GoFeast,
Suite 209 A, Commercial Sector C, Bahria Town Lahore

Please note that email communications will not necessarily be secure; accordingly, please do not include credit card information and/or other sensitive Personal Information in your email correspondence with us.